Refund Policy

Transparent and straightforward refund terms for your reassurance

Overview

At CommonsAnchorPoint, we recognize that plans can change and are committed to a transparent and reasonable refund procedure. This document details when refunds for yacht rental services can be provided.

Examine this policy thoroughly prior to reserving a yacht. Agreement to the terms of refunds is understood upon scheduling a yacht with CommonsAnchorPoint.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete reimbursement excluding service charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card payments

Conditions: Must send written request via email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the entire cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund

Conditions: Legitimate reason needed; applies administrative costs

Less than 24 Hours Before Charter

No Refund

Eligible for: No reimbursement offered

Exception: Consideration for emergency situations possible

Alternative: Voucher for a later charter can be offered at the discretion of the management

Conditions: Documents required for emergency scenarios

Weather-Related Cancellations

Our Weather Guarantee

Prioritizing safety, if the captain, who is certified, judges the weather unsuitable for sailing, we present various options:

  • Full Refund: Issued if rescheduling isn’t an option
  • Reschedule: Your charter can be moved to the next open date without any extra charge
  • Charter Credit: A credit that remains valid for one year from your original reservation date

Weather Assessment Process

Weather evaluations are composed of:

  • Checking wind patterns and speed
  • Evaluating sea conditions including wave heights
  • Forecast for visibility and rain
  • Regulatory bodies' advisories and warnings
  • Safety estimations made by the professional captain

Decision Timeline: Determinations on weather cancellations are made at least 4 hours before the planned departure.

Medical Emergency Refunds

Emergency Circumstances

Specified situations that may be eligible for a special refund due to medical emergencies are as follows:

  • Sudden sickness or accident that requires hospital care
  • Passing of a close relative
  • Unanticipated military service or recall
  • Legal obligation to attend court or jury duty
  • Significant natural events disrupting travel

Documentation Requirements

Required proof for processing refund requests due to emergencies include:

  • Doctor’s notice or hospital report
  • Death certificate when applicable
  • Official military deployment papers
  • Legal notices such as court summons
  • Travel warnings or state of emergency declarations

Processing: Refunds deemed urgent are handled within 3-5 business days after the valid document evaluation.

Operational Cancellations

Mechanical Issues

In the event the assigned boat has insurmountable technical problems:

  • Alternative Vessel: An attempt to provide a similar boat will be made
  • Full Refund: Issued if no comparable vessel is available
  • Partial Refund: Applicable if the alternative vessel has a different price
  • Compensation: Additional recompense considered for the inconvenience

Crew Unavailability

If an authorized crew is not available in unusual circumstances:

  • Efforts will be made to arrange substitute crew
  • Complete refund if the charter can't go ahead
  • Option to reschedule at no extra fee

Refund Processing

Payment Method

Refunds are returned using the same means as the initial payment:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

€50 fee for cancellations beyond 72 hours prior

Bank Transfer Processing

€25 fee for all bank transfer refund transactions

International Processing

Surcharge may apply for international refunds

Charter Credits

When Credits Are Offered

Under particular situations, charter credits may be offered instead of a refund:

  • For late cancellations within a 24-hour window
  • For cancellations related to weather
  • For voluntary changes in booking
  • For unexpected operational disruptions

Credit Terms

  • Validity: One year from date of issue
  • Transferability: Credits cannot be passed on to others
  • Value: Corresponds to the full value of the charter minus processing fees
  • Usage: Applicable towards any available yacht booking
  • Expiration: No prolongation past one year

Partial Service Refunds

Service Interruptions

If your yacht experiences disruptions or requires early termination under our control:

  • Partially used services are refunded proportionally
  • Issuance of equal worth credit for future yacht services
  • Offer of complimentary services or upgrades

Guest-Related Interruptions

If the yacht needs to return early due to guest behavior or security concerns:

  • No reimbursement for the unused portion
  • Outstanding payment is still payable in full
  • Guest may face additional costs

Dispute Resolution

In case of disagreement with the outcome of a refund, options are:

  • Ask for an evaluation by our management team
  • Supplement with extra proof or documents
  • Engage with customer protection authorities
  • Consider legal options according to governing laws

How to Request a Refund

Step 1: Contact Us

Start your refund application through:

Step 2: Provide Information

Your application should include the following points:

  • Confirmation number from your booking
  • Scheduled date and time of the charter
  • Cancellation reason
  • Any relevant backup documents (if appropriate)
  • Desired method for the refund

Step 3: Review and Processing

We will confirm the receipt of your request within 24 hours, assess it based on our policy, make a decision in 48 hours, and complete any approved reimbursement within the specified periods.

Important Notes

  • All applications for refunds should be made in a written form
  • Reimbursement is handled in € irrespective of the initial currency used for payment
  • Purchasing travel insurance is highly advised
  • These terms may be updated with a notice period of 30 days
  • Refunds can be subject to taxes and regulations in force

Contact Information

For refund-related inquiries or to submit a reimbursement application:

Refunds Department
CommonsAnchorPoint Marine Services Ltd.
Porto Montenegro
Tivat 85320
Montenegro

Phone: +382 32 660 700
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: September 21, 2026

This refund guideline aims for fairness and clarity. We encourage you to examine these conditions attentively before booking a charter and to approach us should you have queries.